Terms of Service

These Terms of Service (“Terms”) govern access to and use of the Ovoform website, applications, software, APIs, hosted forms, analytics, artificial intelligence features, integrations, support services, and all related products and services (collectively, the “Service”). By accessing or using the Service, creating an account, clicking any button or checkbox indicating acceptance, or otherwise using any portion of the Service, you (“Customer,” “you,” or “your”) agree to be legally bound by these Terms and all policies incorporated by reference.

0. Service Provider and Legal Entity

The Ovoform platform and all related services are owned and operated by VelocionTech Private Limited, a company incorporated under the laws of India with its principal place of business in Mohali, Punjab, India.

All references in these Terms and related policies to “Ovoform,” “Company,” “we,” “our,” or “us” refer to VelocionTech Private Limited, together with its affiliates, directors, officers, employees, contractors, licensors, service providers, successors, and assigns. All disclaimers, limitations of liability, exclusions, protections, rights, remedies, and indemnities stated in these Terms apply to each of those persons and entities to the fullest extent permitted by law.

1. Click-Wrap Acceptance and Binding Agreement

You acknowledge and agree that creating an account, selecting a checkbox, clicking “Sign up,” “Continue,” “Create account,” “Start free trial,” “Upgrade,” “Subscribe,” “I agree,” “Accept,” or any similar button or mechanism constitutes your electronic acceptance of these Terms and creates a binding legal agreement between you and VelocionTech Private Limited. Your electronic acceptance has the same force and effect as a handwritten signature.

If you do not agree to these Terms, you must not access or use the Service.

2. Global Users and Applicability of Terms

The Service may be accessed and used by individuals and organizations worldwide. By accessing or using the Service from outside the United States or outside India, you acknowledge and agree that:

• the Service is owned and operated by VelocionTech Private Limited from India;
• these Terms and related policies apply to your use of the Service regardless of your location;
• you agree to comply with these Terms even if your local jurisdiction provides different, additional, or inconsistent consumer, privacy, or commercial protections;
• you are solely responsible for ensuring that your use of the Service is lawful in your jurisdiction; and
• you consent to the governing law, dispute resolution, arbitration, and jurisdiction provisions stated in these Terms.

If local law prohibits you from using the Service or from being bound by these Terms as written, you must not use the Service.

3. Eligibility and Authority

You must be at least eighteen (18) years old and legally capable of entering into a binding contract to use the Service. If you are using the Service on behalf of a company, organization, employer, or other legal entity, you represent and warrant that you have full authority to bind that entity to these Terms, in which case “you” includes both you and that entity.

4. Description of the Service

Ovoform provides a software-as-a-service platform that may include tools to create and publish forms, surveys, quizzes, workflows, questionnaires, contacts databases, dashboards, analytics, automations, integrations, APIs, developer tools, and AI-assisted generation or analysis features. We may add, modify, suspend, limit, or discontinue any part of the Service, any feature, any integration, any usage limit, or any pricing structure at any time, with or without notice, except where notice is required by applicable law.

5. Account Registration and Security

You are responsible for safeguarding account credentials and for all activity under your account, whether authorized by you or not. You must promptly notify us of any suspected unauthorized access, compromise, or misuse of credentials. Ovoform shall not be liable for any loss or damage arising from your failure to maintain account security or from unauthorized use of your account, except to the extent that applicable non-waivable law expressly requires otherwise.

6. Customer Responsibility for Forms, Content, and Data Collection

You are solely responsible for all forms, surveys, prompts, workflows, messages, files, media, content, and data that you create, upload, publish, distribute, collect, transmit, or otherwise process through the Service (“Customer Content”). Without limitation, you are solely responsible for:

• the legality, accuracy, appropriateness, and quality of Customer Content;
• providing all notices and obtaining all consents required by applicable law;
• determining the lawful basis for collecting or processing personal data;
• ensuring compliance with privacy, consumer protection, anti-spam, intellectual property, employment, and sector-specific laws;
• the wording, design, publication, and operation of your forms and campaigns; and
• ensuring that you do not collect or process data you are not legally authorized to collect or process.

Ovoform does not pre-screen, approve, endorse, or monitor Customer Content and does not assume responsibility for the legality, validity, or use of Customer Content or of information collected through Customer Content.

7. Platform Intermediary and User Content Responsibility

Ovoform acts solely as a technology platform provider and intermediary that enables users to create forms, surveys, questionnaires, workflows, and related digital content. Ovoform does not create, control, review, monitor, verify, endorse, or assume responsibility for user-created forms, data collection activities, campaigns, respondent communications, or any information collected through them.

Users are solely responsible for:

• the legality, accuracy, and compliance of their forms, surveys, workflows, and communications;
• obtaining all required consents, permissions, and legal bases for data collection and processing;
• ensuring that content published through the Service is not fraudulent, deceptive, unlawful, misleading, infringing, or abusive;
• the collection, storage, processing, use, sharing, export, deletion, and retention of information collected through the Service; and
• their own relationship with respondents, customers, candidates, leads, or other end users who interact with their forms or workflows.

Ovoform does not verify the legitimacy or legality of forms created by users and does not guarantee the accuracy, legality, or trustworthiness of user-generated forms or collected data. To the maximum extent permitted by law, VelocionTech Private Limited and its affiliates shall not be liable for any damages, claims, investigations, penalties, notices, enforcement actions, regulatory proceedings, losses, or liabilities arising from or relating to misuse of the platform by users or third parties, including fraudulent surveys, phishing forms, deceptive job applications, unlawful data collection, scam campaigns, privacy violations, or unauthorized use of personal information.

8. Platform Monitoring Disclaimer

Ovoform has no obligation to monitor forms, user activities, data collection practices, or content transmitted through the Service, and Ovoform does not guarantee that unlawful, fraudulent, deceptive, or inappropriate use of the platform will be detected, prevented, or removed before harm occurs. Any monitoring we may perform is voluntary, discretionary, and does not create a duty to monitor or a duty to act.

9. Platform Misrepresentation Restriction

Users may not represent, imply, or suggest that any form, survey, workflow, campaign, or message created using Ovoform is endorsed, reviewed, verified, approved, certified, sponsored, or otherwise authorized by Ovoform or VelocionTech Private Limited unless expressly permitted in a separate written agreement signed by an authorized representative of the Company.

10. Compliance Disclaimer; No HIPAA, GDPR, or SOC 2 Representation

Ovoform uses certain security measures, including encryption in transit, but the Service is not represented, marketed, or warranted by Ovoform to be HIPAA compliant, GDPR compliant, or SOC 2 compliant. Ovoform does not represent that the Service satisfies any industry-specific or jurisdiction-specific framework, standard, statute, or regulation unless explicitly stated by us in a separate written agreement signed by an authorized representative of VelocionTech Private Limited.

You must not use the Service to collect, store, transmit, or process regulated, restricted, or highly sensitive data unless you have independently determined that such use is lawful and appropriate and you accept full responsibility for doing so. This includes, by way of example and not limitation, protected health information, medical records, biometric identifiers, payment card data, precise geolocation data, government-issued identification numbers, children’s data, special-category or sensitive personal data, and any data subject to heightened statutory, contractual, or regulatory obligations.

If you choose to collect or process such information through the Service, you do so entirely at your own risk. You agree that Ovoform shall not be responsible or liable for any resulting claims, notices, investigations, penalties, fines, liabilities, costs, or remediation obligations arising from your collection, storage, transmission, or processing of such information.

11. Security; Encryption; No Absolute Guarantee

Ovoform implements commercially reasonable technical and organizational measures intended to help protect the Service and certain data processed through it, including encryption in transit, access controls, and infrastructure monitoring. However, no software, system, network, cloud environment, or internet-based transmission can be guaranteed to be fully secure, uninterrupted, or error-free. You acknowledge the inherent risks of transmitting, storing, and processing information electronically and agree that Ovoform does not warrant that the Service will be free from intrusion, corruption, downtime, unauthorized access, or other security incidents.

12. Data Storage, Backups, Recovery, and Data Loss Disclaimer

The Service is not a guaranteed archive, backup, disaster recovery, or record-retention system. You are solely responsible for maintaining independent backups of all Customer Content and any responses, submissions, contacts, exports, logs, analytics, or other data that you consider important.

You acknowledge and agree that:

• data may be lost, corrupted, altered, delayed, deleted, or become inaccessible due to software issues, infrastructure failures, cyber incidents, third-party outages, synchronization errors, maintenance, user error, malicious acts, force majeure events, or other causes;
• Ovoform may, but is not obligated to, attempt to recover lost or corrupted data when technically feasible;
• any recovery effort may be incomplete, unsuccessful, delayed, or impossible; and
• Ovoform does not guarantee restoration, recovery, or preservation of any data, even if we attempt to assist.

To the fullest extent permitted by law, Ovoform shall not be liable for any data loss, data corruption, inability to restore data, incomplete recovery, or consequences arising from any such event. It is your responsibility to regularly download, export, and maintain your own backups.

13. Service Availability Disclaimer

Ovoform does not guarantee uninterrupted, timely, secure, or error-free operation of the Service. The Service may experience downtime, outages, interruptions, delays, degraded performance, synchronization issues, or data inconsistencies due to maintenance, upgrades, internet failures, infrastructure issues, denial-of-service attacks, third-party failures, or events beyond the Company’s reasonable control. To the fullest extent permitted by law, Ovoform shall not be liable for losses arising from such events.

14. License to Customer Content

As between you and Ovoform, you retain ownership of Customer Content. You grant Ovoform a worldwide, non-exclusive, royalty-free, sublicensable license to host, copy, store, reproduce, process, transmit, display, and otherwise use Customer Content solely as necessary to provide, maintain, secure, improve, support, and enforce the Service, these Terms, and applicable law.

15. Artificial Intelligence Features and AI Disclaimer

The Service may include artificial intelligence, machine learning, or algorithmic tools that generate, summarize, classify, draft, suggest, or analyze content, forms, responses, workflows, or other outputs (“AI Output”). AI Output may be inaccurate, incomplete, misleading, offensive, biased, inconsistent, unavailable, or unsuitable for your intended purpose. AI Output may also resemble content generated for other users and may not be unique.

You are solely responsible for reviewing, validating, editing, approving, and independently evaluating all AI Output before relying on, publishing, distributing, or acting on it. AI Output is provided for convenience only and must not be relied upon as legal, tax, financial, medical, compliance, security, employment, or other professional advice. Ovoform disclaims all liability for any decisions, actions, omissions, losses, or damages arising from or related to your use of or reliance on AI Output.

16. Acceptable Use

You must not, and must not permit others to, use the Service to:

• violate any law, regulation, court order, or third-party right;
• collect data without required notice or consent;
• send spam, junk mail, phishing messages, scam forms, or deceptive communications;
• distribute malware, ransomware, spyware, viruses, or malicious code;
• engage in fraud, harassment, abuse, hate speech, threats, defamation, or unlawful discrimination;
• attempt to gain unauthorized access to accounts, systems, or networks;
• scrape, crawl, reverse engineer, decompile, probe, or disrupt the Service;
• circumvent security features, technical controls, usage restrictions, or rate limits;
• use the Service to impersonate another person or misrepresent affiliation, sponsorship, or endorsement; or
• upload or transmit content that infringes intellectual property, privacy, publicity, confidentiality, or other rights.

17. API and Developer Terms

If Ovoform provides APIs, webhooks, SDKs, developer tools, or similar interfaces, you may use them only in accordance with these Terms and any applicable documentation. You may not overload, abuse, or interfere with such interfaces or attempt to exceed rate limits, bypass authentication, or extract data beyond authorized scope. Ovoform may suspend, throttle, revoke, or limit API access at any time in its sole discretion.

18. Anti-Spam; Messaging Compliance

If you use the Service to send invitations, notifications, reminders, confirmations, or other communications, you are solely responsible for complying with all applicable anti-spam, telemarketing, privacy, and electronic communications laws and for obtaining all necessary consents. Ovoform is not responsible for the content, legality, timing, delivery, routing, or consequences of any communications initiated by you or through your account.

19. Intellectual Property and Copyright Complaints

Ovoform respects the intellectual property rights of others and expects users of the Service to do the same. All rights, title, and interest in and to the Service, including all software, interfaces, technology, designs, trademarks, logos, text, graphics, documentation, derivative works, and related intellectual property rights, are owned by Ovoform or its licensors and are protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, reverse engineer, decompile, create derivative works from, publicly display, publicly perform, or otherwise exploit any portion of the Service except as expressly permitted in writing by Ovoform or by mandatory applicable law.

If you believe that content available through the Service infringes your copyright or other intellectual property rights, you may submit a complaint to Ovoform including the following information:

1. identification of the copyrighted work or other protected material claimed to have been infringed;
2. identification of the allegedly infringing material and its location;
3. your contact information, including name, email address, and mailing address;
4. a statement that you have a good-faith belief that the disputed use is not authorized by the rights holder, its agent, or the law;
5. a statement that the information in the complaint is accurate and that you are the rights holder or authorized to act on its behalf; and
6. your electronic or physical signature.

Upon receiving a complaint that appears valid on its face, Ovoform may remove or disable access to the allegedly infringing material and may terminate repeat infringers where appropriate.

20. Third-Party Services and Integrations

The Service may interoperate with or depend upon third-party products, websites, processors, hosting providers, analytics vendors, payment providers, and other integrations. Ovoform does not control and is not responsible for third-party services, their availability, security, content, policies, or acts or omissions. Your use of third-party services is subject to the terms and privacy policies of the relevant provider.

21. Fees, Billing, Taxes, and Refunds

Certain features may require payment. By purchasing a paid subscription or plan, you agree to pay all applicable fees, taxes, and charges associated with your account, including recurring charges where applicable. Unless otherwise stated in writing, fees are non-cancelable and non-refundable except where required by law. Ovoform may change pricing, billing structures, plan features, or usage limits prospectively at any time.

22. Suspension and Termination

Ovoform may suspend, restrict, or terminate your access to the Service, remove Customer Content, or disable functionality at any time, with or without notice, if we believe that you have violated these Terms, created legal or security risk, failed to pay fees when due, or used the Service in a manner likely to cause harm to Ovoform, users, respondents, or third parties. You may stop using the Service at any time. Provisions that by their nature should survive termination shall survive, including disclaimers, limitations of liability, indemnities, intellectual property clauses, and dispute resolution provisions.

23. Export Control and Sanctions

You represent and warrant that you are not located in, organized under the laws of, ordinarily resident in, or owned or controlled by any person located in a country or territory subject to comprehensive trade sanctions or embargoes under applicable law, and that you are not identified on any restricted-party or denied-party list. You shall not access, use, export, re-export, transfer, or permit use of the Service in violation of applicable export control, sanctions, or trade laws.

24. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE, AI OUTPUT, API ACCESS, SUPPORT, AND ALL RELATED MATERIALS ARE PROVIDED “AS IS,” “AS AVAILABLE,” AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. OVOFORM DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, AVAILABILITY, SECURITY, RELIABILITY, AND THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

25. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VELOCIONTECH PRIVATE LIMITED, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, LICENSORS, SUCCESSORS, ASSIGNS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR ENHANCED DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, CUSTOMER RELATIONSHIPS, USE, OPPORTUNITY, OR REPUTATION, ARISING OUT OF OR RELATING TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

WITHOUT LIMITING THE FOREGOING, OVOFORM SHALL NOT BE LIABLE FOR DATA LOSS, DATA CORRUPTION, FAILURE TO STORE OR RETAIN DATA, FAILURE TO RESTORE DATA, SECURITY INCIDENTS, THIRD-PARTY ACTS OR OMISSIONS, INTERNET FAILURES, SERVICE OUTAGES, PLATFORM MISUSE BY USERS OR THIRD PARTIES, OR YOUR USE OF OR RELIANCE ON AI OUTPUT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF OVOFORM ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) ONE HUNDRED UNITED STATES DOLLARS (USD $100), OR (B) THE AMOUNT ACTUALLY PAID BY YOU TO OVOFORM FOR THE SERVICE DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

26. Indemnification

You agree to defend, indemnify, and hold harmless VelocionTech Private Limited and its affiliates, directors, officers, employees, contractors, licensors, successors, assigns, and service providers from and against any and all claims, demands, actions, proceedings, liabilities, damages, losses, fines, penalties, settlements, judgments, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) Customer Content; (b) your use of the Service; (c) your forms, campaigns, respondents, or communications; (d) your collection, storage, use, disclosure, or processing of personal data; (e) your violation of these Terms or applicable law; (f) your infringement of intellectual property or other rights; (g) your use of the Service to process regulated or sensitive information; or (h) your misuse of the platform for fraudulent, deceptive, unlawful, or abusive purposes.

27. Dispute Resolution; Arbitration; Venue

You and Ovoform agree to first attempt in good faith to resolve any dispute informally. If a dispute cannot be resolved informally within thirty (30) days, it shall be resolved by binding arbitration seated in Mohali, Punjab, India, in the English language, before a single arbitrator. Judgment on the award may be entered in any court of competent jurisdiction.

Notwithstanding the foregoing, Ovoform may seek interim, injunctive, or equitable relief in any court of competent jurisdiction to protect its intellectual property, confidential information, security, systems, or other rights. To the extent any dispute is not subject to arbitration, you agree that the courts located in Mohali, Punjab, India shall have exclusive jurisdiction.

To the maximum extent permitted by law, you waive any right to participate in a class action, representative action, consolidated action, or jury trial.

28. Governing Law

These Terms and any dispute arising out of or relating to them or the Service shall be governed by the laws in force in Punjab, India, without regard to conflict-of-law principles.

29. Changes to the Terms

Ovoform may revise these Terms from time to time. Updated versions become effective when posted or on any later effective date stated in the updated version. Your continued use of the Service after the effective date of revised Terms constitutes acceptance of the revised Terms.

30. Miscellaneous

These Terms constitute the entire agreement between you and Ovoform regarding the Service, except for any separate written agreement signed by both parties. If any provision is found unenforceable, the remaining provisions shall remain in effect. The failure of Ovoform to enforce any provision is not a waiver. You may not assign these Terms without our prior written consent. Ovoform may assign these Terms without restriction.